Last Updated: [31/05/2025]
At NEET-USSAV (neet.ussavji.com), your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the applicable Indian laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
By accessing or using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect and process the following types of personal information:
- Personal Details: Name, email address, phone number, class/grade, location, and any information you provide during account registration or while contacting us.
- Behavioral Data: User activity, preferences, time spent on pages, course progress, and interaction patterns within our platform.
- Conversational Data: Responses shared during quizzes, assessments, chat interactions, or support conversations.
- Device & Technical Data: Browser type, IP address, device ID, operating system, and related technical identifiers.
2. How We Use Your Information
We use your personal information to:
- Provide, maintain, and improve our educational products and services.
- Personalize user experience and deliver customized content and recommendations.
- Send important service updates, notifications, and support messages.
- Communicate promotional offers, newsletters, or product announcements (with opt-out options).
- Analyze trends, usage, and optimize performance.
- Fulfill legal obligations and protect platform integrity.
3. Data Security
We implement appropriate technical and organizational measures to secure your data:
- Secure and encrypted data storage (e.g., HTTPS, SSL/TLS).
- Access controls and authentication measures.
- Regular audits and security reviews.
- Hosting services with trusted providers (e.g., AWS, Google Cloud).
While we take reasonable precautions, no method of data transmission or storage is fully secure. We advise users to maintain the confidentiality of their login credentials.
4. Sharing of Information
We may share your information in the following cases:
- Service Providers: With third-party vendors (e.g., OpenAI, Google Analytics) for infrastructure, analytics, and AI functionality—bound by confidentiality agreements.
- Internal Teams: For academic and operational support, research, and development purposes.
- Legal Authorities: When required by law or in good faith to protect our legal interests, rights, and safety of users.
We do not sell or rent your personal information to any third parties.
5. Cookies and Tracking Technologies
We use cookies and similar tools to:
- Enhance and personalize the user experience.
- Analyze site usage and performance.
- Remember user preferences and login sessions.
You may manage cookie preferences via your browser settings. Disabling cookies may affect the full functionality of our services.
6. Your Rights as a User (India)
You have the right to:
- Request access to your personal data.
- Request correction or updates of inaccurate data.
- Request deletion of your personal information (subject to legal and operational obligations).
- Opt out of marketing communications at any time.
To exercise your rights, please contact us at:
📧 neet.ussavji@gmail.com
7. Data Retention
We retain your personal data only as long as necessary:
- To fulfill the purposes outlined in this policy.
- As required for legal, tax, or compliance obligations.
- Typically, up to 24 months after your last active interaction, unless extended for legitimate academic or business purposes.
8. Third-Party Links
Our platform may contain links to external websites or services not operated by us. We are not responsible for the privacy practices or content of such third-party sites. We recommend reviewing their privacy policies before engaging with them.
9. International Users
By using our platform from outside India, you consent to the transfer, storage, and processing of your data in India or in other countries where our service providers maintain facilities.
10. Updates to this Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Continued use of the platform after changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or data handling, please contact us.